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Refund Policy

At barbaramclennan.com we understand that, sometimes, you might need to return your purchase. Our returns policies are listed below. Please retain your proof of purchase. Simply follow the instructions below and we will do the rest.

CHANGE OF MIND
We do not provide returns or refunds  when you have changed your mind. We are not obliged to provide a refund or replacement for a 'change of mind' request.

DAMAGED OR FAULTY ITEMS
We guarantee that the goods you receive from us will be of acceptable quality, fit for the purpose for which they are sold, match the description and sample of those goods on our website.  Where an item has arrived damaged, faulty or does not meet the consumer guarantees under the Australian Consumer Law, please let our customer service team know by visiting our Contact Us page.

Where goods do not meet the consumer guarantees and there is a major failure in relation to the goods, you are entitled to the following remedies: a refund in relation to the goods purchased; a replacement product which is identical or of similar value if reasonably available; or compensation for the drop in value of the goods.

We may request to see your proof of purchase.  If there is a minor failure in relation to the goods, we may elect to: provide a refund including shipping costs or replace the goods.

GIFT CERTIFICATES
Please note that we do not accept returns of Gift Certificates. Gift Certificates can only be redeemed via this website. If you have an issue with a gift certificate, please contact us.

HOW LONG WILL MY SOLUTION TAKE?
We will make every effort to process claims within 3 business days of receipt at our online office.  Where we provide you with a refund please note any credit to your card account may not appear on your credit card statement until a future billing cycle, depending upon your card issuer's procedures.